State Long-Term Care Ombudsman Program

The Kentucky Long-Term Care Ombudsman program advocates for residents of nursing homes, personal care homes and family care homes 120 counties. Ombudsmen work to resolve problems of individual residents and bring about improvements in care through changes at the local, state and national levels. First launched in 1972 as a demonstration program, the ombudsman program today operates in all states as a provision of the Older Americans Act. The program receives federal, state and local funding and does not charge for services.

State Long-Term Care Ombudsman Program

Services of the state Long-Term Care Ombudsman program are coordinated through the Office of the State Long Term Care Ombudsman which is housed at the Nursing Home Ombudsman Agency. The Kentucky Office of the State Ombudsman program oversees 15 district programs affiliated with Area Agencies on Aging and Independent Living.

While most residents receive good care in long-term care facilities, far too many are neglected and suffer psychological, physical and other types of abuse. Kentucky has more than 100 trained volunteer ombudsmen who regularly visit long-term care facilities, monitor conditions and care and provide a voice for those unable to speak for themselves.

The responsibilities of long-term care ombudsmen include:

  • Identifying, investigating and resolving complaints made by or on behalf of residents;
  • Providing information to residents about long-term care services;
  • Representing the interest of residents before governmental agencies and seeking administrative, legal and other remedies to protect residents;
  • Analyzing, commenting on and recommending changes in laws and regulations pertaining to the health, safety, welfare and rights of residents;
  • Educating and informing consumers and the general public about long-term care issues and concerns and facilitating public comment on laws, regulations, policies and actions;
  • Promoting development of citizen organizations to participate in the program;
  • Providing technical support to develop resident and family councils that protect the wellbeing and rights of residents; and
  • Advocating for changes to improve residents’ quality of life and care.

If problems cannot be resolved with the health care provider, the certified ombudsman serving the county where the facility is located can help you. Fifteen ombudsmen districts across the state serve residents and their families and provide assistance resolving problems and concerns. Please see our local ombudsman listing to locate contact information for the ombudsman in your district.

State Operating Procedures Manual: Long-Term Care Ombudsman

State Ombudsman
Sherry Culp
Nursing Home Ombudsman Agency of the Bluegrass, Inc.
3138 Custer Drive, Suite 110, Lexington, KY 40517
(859) 277-9215
1-800-372-2991 Toll Free

kentucky counties map

Western Kentucky Regional Ombudsman
Mark Burress
Nursing Home Ombudsman Agency of the Bluegrass, Inc.
3138 Custer Drive, Suite 110
Lexington, KY 40517
(859) 277-9215
1-800-372-2991 Toll Free
Districts served: Barren River, Green River, KIPDA, Pennyrile, Purchase, and Lincoln Trail

Barren River District Ombudsman
Lynda Love
Kentucky Legal Aid
1700 Destiny Lane
Bowling Green, KY 42104
(270) 780-8835
1-800-355-7580 Toll Free
Allen, Barren, Butler, Edmonson, Hart, Logan, Metcalfe, Monroe, Simpson, and Warren counties

KIPDA District Ombudsman
Natalie Brown-Radtke
Catholic Charities
2911 South Fourth Street
Louisville, KY 40208
(502) 637-9786
Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer, and Trimble counties

Pennyrile District Ombudsman
Cindy Tabor
Pennyrile ADD
300 Hammond Drive
Hopkinsville, KY 42240
(270) 886-9484
1-800-928-7233 Toll Free
Caldwell, Christian, Crittenden, Hopkins, Livingston, Lyon, Muhlenberg, Todd, and Trigg counties

Green River District Ombudsman
Sheila Howard
Green River ADD
300 GRADD Way
Owensboro, KY 42301
(270) 926-4433
1-800-928-9094 Toll Free
Daviess, Hancock, Henderson, McLean, Ohio, Union, and Webster counties

Lincoln Trail District Ombudsman
Katrina Valliant
P.O. Box 604
Elizabethtown, KY 42702
(270) 769-2393
1-800-264-0393 Toll Free
Breckinridge, Grayson, Hardin, Larue, Marion, Meade, Nelson, and Washington counties

Purchase District Ombudsman
Susan Caldwell-Black
Purchase ADD
P.O. Box 588
Mayfield, KY 42066
(270) 251-6120
1-877-352-5183 Toll Free
Counties served: Ballard, Calloway, Carlisle, Fulton, Hickman, Graves, Marshall, and McCracken counties

Eastern Kentucky Regional Ombudsman
Jodi Holsclaw
Nursing Home Ombudsman Agency of the Bluegrass, Inc.
3138 Custer Drive, Suite 110
Lexington, KY 40517
(859) 277-9215
1-800-372-2991 Toll Free
Districts served: Big Sandy, Bluegrass, Buffalo Trace, Cumberland Valley, FIVCO, Gateway, Kentucky River, Lake Cumberland, Northern Kentucky

Big Sandy District Ombudsman
Tara Little
Big Sandy ADD
110 Resource Drive
Prestonsburg, KY 41653
(606) 886-2374, ext. 335
1-800-737-2723 Toll Free
Floyd, Johnson, Magoffin, Martin, and Pike counties

Buffalo Trace District Ombudsman
Amanda Grooms 
Buffalo Trace ADD
P.O. Box 460
Maysville, KY 41056
(606) 564-6894
1-800-998-4347 Toll Free
Bracken, Fleming, Lewis, Mason, and Robertson counties

FIVCO District Ombudsman
Amanda Hamilton
Legal Aid of the Bluegrass
1616 Greenup  Ave.,  Ste 1
Ashland, KY 41101
(606) 329-1321 x 2323
(606) 783-1342 – Fax
Boyd, Menifee,  Montgomery, Morgan, and  Rowan counties

Kentucky River District Ombudsman
Sheila Cornett
KY River ADD
P.O. Box 239
Hazard, KY 41701
(606) 436-3158
1-800-928-5723 Toll Free
Breathitt, Knott, Lee, Leslie, Letcher, Owsley, Perry, and Wolfe counties

Northern Kentucky District Ombudsman
Bethany Breckel
Northern Kentucky Area Development District
22 Spiral Dr.
Florence, KY 41042
(859) 283-8185
1-866-766-2372 Toll Free
Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Owen, and Pendleton counties

Bluegrass District Ombudsman
Denise Wells
Nursing Home Ombudsman Agency of the Bluegrass, Inc.
3138 Custer Drive, Suite 110
Lexington, KY 40517
(859) 277-9215
1-877-787-0077 Toll Free

Anderson, Bourbon, Boyle, Clark, Estill, Fayette, Franklin, Garrard, Harrison, Jessamine, Lincoln, Madison, Mercer, Nicholas, Powell, Scott, and Woodford counties

Cumberland Valley District Ombudsman
Arlene Gibson
P.O. Box 1740
London, KY 40743-1740
(606) 864-7391
(606) 398-1208 Work Cell Phone
1-800-795-7654 Toll Free
Bell, Clay, Harlan, Jackson, Knox, Laurel, Rockcastle, and Whitley counties

Gateway District Ombudsman
Sara Waynanne Caudill
Legal Aid of the Bluegrass
546 East Main Street
Morehead, KY 40351
(606) 784-8921, ext. 2127
1-800-274-5863 Toll Free
Bath, Menifee, Montgomery, Morgan, and Rowan counties

Lake Cumberland District Ombudsman
Mandy Weston
Lake Cumberland ADD
P.O. Box
Russell Springs, KY 42642
(270) 866-4200
1-800-264-7093 Toll Free
Adair, Casey, Clinton, Cumberland, Green, McCreary, Pulaski, Russell, Taylor, and Wayne counties

State Long-Term Care Ombudsman Program Local District Web Links

Barren RiverLynda LoveVisit Website Visit Website
Big SandyTara LittleVisit Website
BluegrassDenise KennedyVisit Website Visit Website
Buffalo TraceAmanda GroomsVisit Website
Cumberland ValleyArlene GibsonVisit Website
FIVCOInterim Angela ZeekVisit Website Visit Website
GatewaySara Waynanne CaudillVisit Website Visit Website
Green RiverSheila HowardVisit Website
KIPDANatalie Brown-RadtkeVisit Website Visit Website
KY RiverSheila CornettVisit Website
Lake CumberlandMandy WestonVisit Website
Lincoln TrailKatrina ValliantVisit Website
PennyrileCindy TaborVisit Website
PurchaseSusan Caldwell BlackVisit Website
Northern KYBethany BreckelVisit Website