Nursing Home Ombudsman Agency of the Bluegrass
Improving the quality of care for residents of long-term care facilities in Kentucky
We assist residents and their families
in nursing homes, family care homes, and personal care homes.
The Medicare and Social Security Trustees issued the 2017 Annual Report of the Boards of Trustees of the Federal Hospital Insurance Trust Fund and the Federal Supplementary Medical Insurance Trust Fund yesterday, projecting the Part A Trust Fund will be solvent through 2028. The 2029 depletion date is a year longer than the Trustees’ estimate […]
Today I spoke with one of NHOA’s Facility Ombudsmen who had recently worked a dietary case in one of our nursing facilities. She was visiting with Mrs. H, who had requested two cookies for dessert instead of the one that the facility usually served. Our Ombudsman went to the kitchen to get a second cookie, […]
What is the Ombudsman Agency?
The Ombudsman Agency serves approximately 5,000 nursing home, personal care home, and family care home residents and their families (as well as other interested consumers) in a seventeen-county area around Lexington, Kentucky. Its primary objectives are to:
- Protect the rights of nursing home residents;
- Identify, investigate and work to resolve residents’ concerns;
- Empower residents to make informed choices;
- Monitor and work to enact laws protecting older Kentuckians;
- Be a regular friendly visitor to residents.