NHOA is a nonprofit organization. All advocacy services are free to those who need them.

Kentucky Legislature must beef up staffing at nursing homes

“In Kentucky, it isn’t unusual to find nursing homes that schedule one registered nurse or nurse’s aide to do the impossible – provide quality care to 40 residents for the entirety of a 12-hour shift. This is nowhere close to the federal government’s recommendation of an “expected staffing” level…”

10th Annual silver bells gift drive

The Nursing Home Ombudsman Agency is once again collecting gifts for residents in Central Kentucky long-term care homes! 

How can I help?
Donate gifts to a resident!  Crunched for time? Make a tax-deductible contribution of $25 per resident and we’ll do the shopping for you.

What do residents need?
Nearly 70% of residents are impoverished.  They need the basics: sweatpants and sweatshirts, blankets, gloves, hats, scarves, nice-smelling toiletries, calendars, books, puzzles, games, chocolates and snacks. Bring unwrapped gifts in gift bags, and NHOA’s ombudsmen will deliver them to residents who may have no gifts or visitors during the holidays.

Where do I bring gifts?
Take your gifts to the Nursing Home Ombudsman Agency office at 3138 Custer Drive, Suite 110, Lexington.  Please mail checks to the same address and write “Silver Bells” in the memo line. To make a secure gift online, visit www.ombuddy.org and click “Make a Gift Today.”

When are gifts due?
Please bring gifts by Tuesday, December 18.
The office is open weekdays from 9a.m. – 5p.m. or by appointment.

Whom should I call with questions?
Call Denise Wells at 859-277-9215 or email her at denise@ombuddy.org.

Nursing Home Ombudsman Agency of the Bluegrass

Improving the quality of care for residents of long-term care facilities in Kentucky

We assist residents and their families
in nursing homes, family care homes, and personal care homes.


Every Gift Makes a Difference

See how your gift can make a difference. Read Priscilla’s story here!

What is the Ombudsman Agency?

The Nursing  Home Ombudsman Agency of the Bluegrass serves approximately 5,500 nursing home, personal care home, and family care home residents and their families in a 17 county area around Lexington, Kentucky. Its primary objectives are to:

  • Protect the rights of nursing home residents;
  • Identify, investigate and resolve resident’s problems and concerns;
  • Empower residents to make informed choices;
  • Work to enact laws protecting older Kentuckians;

Transfer & Discharge Notices

Sherry Culp, Kentucky State Long-Term Care Ombudsman, recently released a memo that provides clarification regarding copies of transfer and discharge notices to the Office of the State Long-Term Care Ombudsman. Send all transfer and discharge notices to the Office of the State Long-Term Care Ombudsman via email at nhoa@ombuddy.org.


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This information is made possible by state and/or federal funding provided by the Department for Aging and Independent Living.