Nursing Home Ombudsman Agency of the Bluegrass
Improving the quality of care for residents of long-term care facilities in Kentucky
We assist residents and their families
in nursing homes, family care homes, and personal care homes.
Our office received a gratitude call from a consumer of Long-Term Care Ombudsman (LTCO) services today and I had to share how proud I am of program staff. The caller was extremely happy with the work of Katrina Valliant, the Lincoln Trail District Ombudsman. She said, “Katrina listened to me cry. She comforted me. She […]
ACTION OPPORTUNITY! Each day, 10,000 Americans are becoming Medicare eligible and State Health Insurance Assistance Programs (SHIP) services are needed more than ever. This program provides free, unbiased, one-on-one Medicare coverage and benefits counseling. In the coming days, the House Appropriations Committee will consider a bill that funds the Medicare SHIP. Click below for a […]
What is the Ombudsman Agency?
The Ombudsman Agency serves approximately 5,000 nursing home, personal care home, and family care home residents and their families (as well as other interested consumers) in a seventeen-county area around Lexington, Kentucky. Its primary objectives are to:
- Protect the rights of nursing home residents;
- Identify, investigate and work to resolve residents’ concerns;
- Empower residents to make informed choices;
- Monitor and work to enact laws protecting older Kentuckians;
- Be a regular friendly visitor to residents.